Legal

Terms & Conditions

Last updated: June 6, 2026

These terms govern how you send, receive, store, and share files through TransferBay. Please read them carefully — by using TransferBay, you agree to them.

Your files stay yours — we never claim ownership of what you send.
We don’t use your files to train AI or machine-learning models.
Transfers are encrypted and automatically deleted after their retention window.
We act quickly against malware, phishing, copyright abuse, and illegal content.

1. Definitions & Interpretation

In these Terms & Conditions (the “Terms”), the following defined terms have the meanings set out below. Defined terms are capitalised throughout this document.

TransferBay:: the file-transfer and file-sharing service made available at transferbay.com and through any related applications, APIs, and tools, together with the entity that operates it (also referred to as “we”, “us”, or “our”).
Services:: all features, websites, applications, APIs, and functionality provided by TransferBay, including the uploading, sending, receiving, storage, sharing, and management of files via download links and email-based delivery.
User:: any individual or entity that accesses or uses the Services, whether as a registered Account holder, a Sender, a Recipient, or an unregistered visitor (also referred to as “you” or “your”).
Account:: the registered profile a User creates to access certain features of the Services, secured by login credentials and associated with an email address.
Transfer:: a single upload of one or more Files, together with any accompanying message, that is created for delivery to one or more Recipients through a Download Link or an Email Transfer.
File:: any document, image, video, audio, archive, or other digital data that a User uploads to, stores on, or sends through the Services.
Content:: all Files together with any text, messages, file names, descriptions, recipient details, and other material that a User submits to, transmits through, or generates using the Services.
Sender:: the User who creates a Transfer and uploads the Files to be delivered.
Recipient:: any person who receives, accesses, or downloads a Transfer through a Download Link or an Email Transfer.
Subscription:: a paid plan that grants access to additional features, capacity, or retention periods on a recurring billing basis.
Download Link:: a unique URL generated by the Services that allows a Recipient to access and download a Transfer.
Email Transfer:: a Transfer that TransferBay delivers by sending a notification email containing a Download Link to one or more Recipient email addresses supplied by the Sender.
Free Plan:: the no-cost tier of the Services, subject to usage, file-size, and retention limits published by TransferBay.
Paid Plan:: any Subscription or other paid tier of the Services.

1.1 Interpretation

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa. The words “include”, “including”, and “in particular” are illustrative and do not limit the words that precede them. A reference to “writing” or “written” includes email. A reference to a statute or regulation includes its amendments and any subordinate legislation made under it.

If there is any conflict between these Terms and a policy referenced within them, these Terms prevail unless the relevant policy expressly states otherwise.

2. Acceptance of Terms

These Terms form a binding agreement between you and TransferBay governing your access to and use of the Services. By accessing, registering for, or using the Services in any way — including uploading, sending, receiving, or downloading a Transfer — you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference.

If you do not agree to these Terms, you must not access or use the Services. If you use the Services on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms, and “you” refers to that organisation.

3. Eligibility & User Accounts

You must be at least 16 years old, or the age of digital consent in your country if higher, to use the Services. By using the Services you represent that you meet this requirement and that you are not barred from using the Services under any applicable law.

3.1 Account registration

Certain features require you to create an Account. You agree to provide accurate, current, and complete information when registering and to keep that information up to date.

3.2 Account security

You are responsible for safeguarding your login credentials and for all activity that occurs under your Account. You must notify us promptly at support@transferbay.com if you suspect any unauthorised use of your Account. We are not liable for any loss arising from your failure to keep your credentials secure.

3.3 One person, one identity

You may not create an Account using false information, impersonate another person, or maintain more than one Account to circumvent usage limits, suspensions, or bans.

4. Description of Services

TransferBay provides a platform that allows Users to upload Files and deliver them to Recipients worldwide through Download Links and Email Transfers, and to store and manage those Files for a limited period. The Services are designed for the temporary transfer and sharing of Files rather than as a permanent archive or backup solution.

We may add, modify, or remove features of the Services at any time. Specific limits — such as maximum file size, total transfer size, number of Recipients, storage capacity, and retention period — depend on your plan and are published within the Services.

5. Free & Paid Plans

The Services are offered through a Free Plan and one or more Paid Plans. The Free Plan is subject to the usage, file-size, and retention limits we publish and may change from time to time.

Paid Plans unlock higher limits, longer retention, and additional features as described at the point of purchase. The features, limits, and pricing of each plan are set out within the Services and form part of these Terms. We reserve the right to change plan features and pricing on a prospective basis, with notice as required by applicable law.

6. File Transfers via Download Links

When you create a Transfer, the Services generate a unique Download Link that allows any person who holds it to access and download the associated Files until the Transfer expires or is deleted.

A Download Link functions like a key: anyone who obtains it may access the Transfer, whether or not you intended to share it with them. You are solely responsible for how you distribute Download Links and for choosing appropriate protections — such as passwords or recipient restrictions, where available — for sensitive Content. We are not responsible for access that results from a Download Link being forwarded, intercepted, or shared beyond your intended Recipients.

7. File Transfers via Email

If you choose to deliver a Transfer by email, you provide us with the Recipient email addresses and authorise us to send a notification email containing a Download Link to those addresses on your behalf.

You represent that you have a lawful basis to contact each Recipient and that the email addresses you supply are accurate and your own to use for this purpose. You must not use Email Transfers to send unsolicited bulk messages, spam, phishing, or any communication that violates these Terms or applicable anti-spam laws. We may throttle, suspend, or block Email Transfers that we reasonably believe are being used for such purposes.

8. User Responsibilities

You are solely responsible for your Content and for your use of the Services. You represent and warrant that:

(a) you own or have all rights, licences, and permissions necessary to upload, send, store, and share your Content through the Services;

(b) your Content and your use of the Services do not infringe the intellectual property, privacy, or other rights of any third party;

(d) you have obtained any consent required from Recipients and from individuals whose personal data is contained in your Content.

You are responsible for maintaining your own copies of any Files you transfer. The Services are not a backup service, and we are not liable for the loss of Files that have expired or been deleted in accordance with these Terms.

9. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not use the Services in any way that could damage, disable, overburden, or impair the Services or interfere with any other party’s use of them.

In particular, you must not: (a) attempt to gain unauthorised access to any part of the Services, other Accounts, or connected systems; (b) probe, scan, or test the vulnerability of the Services except under a published security-research programme; (c) circumvent, disable, or interfere with security or authentication features; (d) use automated means to access the Services in a manner that imposes an unreasonable load; or (e) resell or commercially exploit the Services without our written permission.

10. Prohibited Content & Activities

You must not upload, store, send, share, or otherwise make available through the Services any Content, or engage in any activity, that:

(a) is unlawful, defamatory, harassing, abusive, threatening, hateful, or that incites violence;

(b) contains or distributes malware, viruses, ransomware, spyware, or any other malicious or harmful code;

(d) infringes any copyright, trademark, patent, trade secret, or other intellectual-property or proprietary right;

(e) depicts, promotes, or facilitates child sexual abuse material (CSAM) or the exploitation or endangerment of minors;

(f) violates the privacy or data-protection rights of any person, including the unauthorised sharing of personal or sensitive data;

(g) constitutes unsolicited bulk or commercial messaging (spam);

(h) is obscene, or that promotes terrorism, violent extremism, or illegal goods or services; or

(i) otherwise violates any applicable law, regulation, or these Terms.

We reserve the right, but assume no obligation, to investigate and take action against any Content or activity that we reasonably believe violates this section, including removing Content, disabling Download Links, suspending or terminating Accounts, and reporting unlawful Content to the relevant authorities.

11. Intellectual Property Rights

The Services, including all software, design, text, graphics, logos, and other material we provide (excluding User Content), are owned by TransferBay or our licensors and are protected by intellectual-property laws. Except as expressly permitted by these Terms, you may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works from any part of the Services.

“TransferBay”, our logo, and other brand features are our trademarks. You may not use them without our prior written consent.

12. User Content Ownership

You retain all ownership rights in your Content. Uploading Content to the Services does not transfer any ownership to us. As between you and TransferBay, your Content is and remains yours.

You are responsible for your Content, and you acknowledge that TransferBay does not pre-screen or endorse Content and is not responsible for the accuracy, legality, or quality of any Content transmitted through the Services.

13. Licence Granted to TransferBay

To operate the Services, you grant TransferBay a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, and otherwise process your Content solely for the purposes of providing, maintaining, securing, and improving the Services — for example, to store your Files, generate Download Links, deliver Email Transfers, and scan for malware and prohibited Content.

This licence exists only for as long as your Content is stored on the Services and ends when your Content is deleted, except to the limited extent that retention is required to comply with law, resolve disputes, or enforce these Terms. This licence does not grant us the right to sell your Content or to use it for any purpose other than operating the Services.

14. No AI Training on User Content

We do not use your Files or the contents of your Transfers to train, fine-tune, or develop artificial-intelligence or machine-learning models — neither ours nor those of any third party — and we do not sell or share your Content with others for that purpose.

Any automated processing we apply to Content (such as malware scanning, spam detection, or abuse and copyright enforcement) is used only to operate and protect the Services and does not involve using your Content to train general-purpose AI or machine-learning models.

We will not use your Content to train AI or machine-learning models unless you give your explicit, separate, and informed consent — for example, by opting in to a clearly described feature. You may withdraw any such consent at any time, and we will stop the relevant processing on a prospective basis.

15. File Storage & Retention

Files are stored only for the retention window associated with the Transfer and your plan. Free Plan Transfers are retained for the standard period we publish; Paid Plans may offer longer or configurable retention. Storage is provided for transfer and sharing purposes only and is not a substitute for your own backups.

When a Transfer reaches the end of its retention window, the associated Files are scheduled for permanent deletion from our active systems. Residual copies may persist for a limited time in encrypted backups before being overwritten in the ordinary course of our backup cycle.

16. Transfer Expiration & Deletion

Each Transfer has an expiry date after which its Download Link stops working and the associated Files become inaccessible. You may also delete a Transfer manually before it expires from your Account dashboard, where available.

Once a Transfer has expired or been deleted, we cannot recover the Files. You are responsible for downloading or re-creating any Transfer you wish to keep. We may delete Content earlier than its scheduled expiry where required to comply with law, enforce these Terms, or remove prohibited Content.

17. Security Measures

We protect your Content using industry-standard safeguards, including encryption of Files in transit and at rest, access controls, and continuous monitoring of our systems. We restrict access to Content to personnel and service providers who need it to operate the Services.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for using the security features available to you — such as strong passwords and, where offered, password-protected or recipient-restricted Transfers — and for promptly reporting any suspected security issue to support@transferbay.com.

18. Privacy & Data Protection

Our collection and use of personal data in connection with the Services is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Services you acknowledge that you have read the Privacy Policy.

Where you upload Content containing the personal data of third parties, you act as the controller of that data and TransferBay acts as your processor, processing it on your instructions solely to provide the Services. You are responsible for having a lawful basis to upload and share such data.

20. International Data Transfers

TransferBay operates globally, and your Content and personal data may be stored and processed in countries other than the one in which you reside, including countries that may have different data-protection laws.

Where we transfer personal data across borders, we rely on appropriate safeguards recognised under applicable law — such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms — to protect that data. Further detail is available in our Privacy Policy.

21. Copyright & DMCA Procedures

We respect intellectual-property rights and respond to clear notices of alleged copyright infringement. If you believe Content available through the Services infringes your copyright, you may send a notice to support@transferbay.com containing:

(a) your physical or electronic signature;

(b) identification of the copyrighted work you claim has been infringed;

(c) identification of the allegedly infringing material and the Download Link or information reasonably sufficient to locate it;

(d) your contact details;

(e) a statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law; and

(f) a statement, made under penalty of perjury where applicable, that the information in your notice is accurate and that you are the rights holder or authorised to act on the rights holder’s behalf.

Upon receiving a valid notice, we will act expeditiously to remove or disable access to the identified Content. Where applicable law provides for it, the affected User may submit a counter-notice. We may forward notices and counter-notices, including your contact details, to the other party.

22. Repeat Infringer Policy

We will, in appropriate circumstances and at our discretion, disable or terminate the Accounts of Users who are determined to be repeat infringers of intellectual-property rights. We maintain a record of infringement notices for this purpose and may terminate access without prior notice where the law or the seriousness of the conduct warrants it.

23. Content Moderation Rights

We may use automated systems and human review to detect Content and activity that violates these Terms, including malware scanning, spam and phishing detection, and screening for unlawful material. We are not obligated to monitor Content, but we reserve the right to do so to protect the Services and our Users.

Where we identify Content that violates these Terms or applicable law, we may remove it, disable its Download Link, restrict or suspend the responsible Account, and where required report it to law-enforcement or other competent authorities. We will act proportionately and, where appropriate and lawful, notify the affected User.

24. Abuse Reporting Procedures

If you receive a Transfer that you believe is spam, malware, phishing, or otherwise abusive or unlawful, or if you become aware of any misuse of the Services, you can report it through our Report a Transfer page or by emailing support@transferbay.com with the relevant Download Link and a description of the issue.

We review reports of abuse and take appropriate action, which may include removing Content, disabling Download Links, and suspending or terminating Accounts. Reports concerning child safety or imminent harm are prioritised and may be escalated to the relevant authorities.

25. Service Availability

We aim to keep the Services available and reliable, but we do not guarantee that they will be uninterrupted, timely, secure, or error-free. The Services may be unavailable from time to time due to maintenance, updates, technical issues, or factors beyond our control.

Unless you are on a Paid Plan with a separate, written service-level commitment, the Services are provided without any guaranteed level of availability.

26. Service Modifications & Discontinuation

We may modify, suspend, or discontinue all or any part of the Services at any time, with or without notice. Where we discontinue a Paid feature you have purchased, we will provide reasonable notice and, where required by law, a pro-rata refund for the unused portion of your Subscription.

We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services, except as expressly stated in these Terms or required by law.

27. Third-Party Integrations

The Services may integrate with or link to third-party products, services, or websites — such as payment processors, cloud-storage providers, and authentication services. Your use of those third-party services is governed by their own terms and privacy policies, not ours.

We are not responsible for the availability, accuracy, or practices of any third-party service, and your dealings with third parties are solely between you and them.

28. Subscription Billing & Payments

Paid Plans are billed in advance on a recurring basis (for example, monthly or annually) according to the plan you select. By subscribing, you authorise us and our payment processor to charge your payment method for the applicable fees, including any taxes, until you cancel.

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time through your Account settings; cancellation takes effect at the end of the current billing period, and you retain access to paid features until then. Fees are payable in the currency shown at checkout, and you are responsible for any taxes, duties, or charges imposed by your jurisdiction. If a payment fails, we may suspend or downgrade your access to Paid features.

29. Refund Policy

Except where required by applicable consumer law, fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused features, or unused storage.

Where mandatory consumer-protection law grants you a right of withdrawal or refund — for example, a cooling-off period for certain consumers — we will honour that right. If you believe you have been charged in error, contact support@transferbay.com and we will review your request in good faith.

30. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRANSFERBAY AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES, INCLUDING THE LOSS, CORRUPTION, OR UNAUTHORISED ACCESS OF ANY FILES OR CONTENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED US DOLLARS (USD 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud.

31. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will meet your requirements, that Transfers will always be delivered or retained, or that the Services will be uninterrupted, secure, or free of errors or harmful components. Any material downloaded through the Services is accessed at your own risk.

32. Indemnification

You agree to indemnify, defend, and hold harmless TransferBay and its officers, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your Content; (b) your use of the Services; (c) your violation of these Terms or any applicable law; or (d) your infringement of any third-party right.

We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence of that claim.

33. Suspension & Termination

You may stop using the Services and close your Account at any time. We may suspend or terminate your access to the Services, in whole or in part, with or without notice, if we reasonably believe that you have violated these Terms, that your use poses a risk to the Services or other Users, or where required by law.

Upon termination, your right to use the Services ceases immediately, and we may delete your Content and Account data, subject to any retention required by law. Sections of these Terms that by their nature should survive termination — including those on intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will continue to apply.

34. Export Control & Sanctions Compliance

You must comply with all applicable export-control and economic-sanctions laws in your use of the Services. You represent that you are not located in, ordinarily resident in, or a national of any country or territory subject to comprehensive sanctions, and that you are not on any list of restricted or denied parties maintained by a competent authority.

You must not use the Services to transfer Content to any person or destination prohibited by export-control or sanctions laws, or for any end use that such laws prohibit. We may refuse, suspend, or terminate access to comply with these obligations.

35. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms where the failure or delay results from events beyond our reasonable control, including natural disasters, acts of government, war, terrorism, civil unrest, labour disputes, failures of telecommunications or internet providers, power outages, or cyber-attacks.

36. Governing Law

These Terms and any dispute or claim arising out of or in connection with them or the Services are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict-of-law principles, and as applied within the Emirate of Dubai.

Where mandatory consumer-protection laws of your country of residence grant you additional rights, nothing in this section deprives you of those rights.

37. Dispute Resolution

If a dispute arises between you and TransferBay, we encourage you to contact us first at support@transferbay.com so that we can try to resolve it informally. Most concerns can be resolved quickly this way.

If we cannot resolve a dispute informally within thirty (30) days, the dispute will be resolved as set out in the Arbitration Provisions below, subject to any non-waivable rights you have as a consumer to bring proceedings in the courts of your place of residence.

38. Arbitration Provisions

ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES THAT IS NOT RESOLVED INFORMALLY SHALL BE FINALLY SETTLED BY ARBITRATION ADMINISTERED BY THE DUBAI INTERNATIONAL ARBITRATION CENTRE (DIAC) IN ACCORDANCE WITH ITS RULES, WHICH ARE DEEMED INCORPORATED BY REFERENCE INTO THIS SECTION.

The seat of the arbitration shall be Dubai, United Arab Emirates; the tribunal shall consist of one arbitrator; and the language of the arbitration shall be English. Judgment on the award may be entered in any court of competent jurisdiction.

To the extent permitted by law, you and TransferBay agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. This section does not apply where it is prohibited by, or conflicts with, the non-waivable consumer-protection laws of your country of residence.

39. Consumer Rights

If you use the Services as a consumer, you may benefit from mandatory rights under the consumer-protection laws of your country of residence. Nothing in these Terms limits or excludes those rights, including any statutory rights regarding the quality of services, refunds, or the right to bring proceedings in your local courts.

In the event of any conflict between these Terms and a non-waivable consumer right that applies to you, that consumer right prevails to the extent of the conflict.

40. Electronic Communications

By using the Services, you consent to receive communications from us electronically, including by email and through notices posted within the Services. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

We may send you service-related messages (such as security, billing, and transactional notices) as part of your use of the Services; these are not optional marketing messages. You can opt out of marketing emails at any time using the unsubscribe link they contain.

41. Changes to Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where the changes are material, provide additional notice through the Services or by email.

Your continued use of the Services after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services and may close your Account.

42. Contact Information

If you have any questions, concerns, or requests regarding these Terms or the Services — including reports of abuse and copyright notices — you can reach us at support@transferbay.com.

You can also write to us at Sharjah Media City, Sharjah, Dubai, United Arab Emirates.